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Responsible Gambling
Neon Palace Casino Hotel is licensed by the state gaming commission and committed to responsible gaming across our casino floor and online offerings.
Gaming should always be entertainment, never a source of financial or personal harm. Neon Palace Casino Hotel trains every dealer, host and floor supervisor to recognise signs of problem gambling and to connect guests with support, no questions asked.
If gambling has stopped being fun for you or someone you know, free and confidential help is available 24 hours a day:
Voluntarily bar yourself from our casino floor for 6 months, 1 year, or permanently. Ask at the casino cage or contact us confidentially.
Set play-time reminders and deposit limits at our sportsbook and slot kiosks.
Loved ones can request a courtesy exclusion on a guest's behalf, handled discreetly by our compliance team.
Common signs that gambling may be becoming a problem include chasing losses, gambling with money needed for bills or essentials, hiding the extent of play from family, and feeling unable to stop despite wanting to.
Every guest on our casino floor is verified as 21 or older through government-issued photo ID, in line with state gaming law. Staff are trained to check ID at any time and to decline service to anyone unable to verify their age.
Neon Palace Casino Hotel does not target marketing at self-excluded guests or anyone under 21, and includes responsible gaming messaging across our website, on-property signage and promotional materials.
Our casino floor operates under license from, and is subject to routine audit by, the state gaming commission. Compliance and responsible gaming policies are reviewed annually.
Reach our compliance and responsible gaming coordinator confidentially at [email protected] or in person at the casino cage, 24 hours a day.